Did get this machine a year ago and use it regularly. This machine is powerful in that while blending, this machine can suck up the whole container. haha. I had used this to chop some harder and larger ginger and got stuck on one occasion and the plastic part just broke and was not able to turn the blade. After sending in the request for the broken part, they have resolved it in 4 days. I was very satisfied with their after-service and highly recommend the product to anyone out there looking for a powerful immersion blender.