I firstly bought this in July because a lot of people recommended the brand. This product has a really good looking appearance compared to other brands as well. The water tank is also big enough so that I only need to add water twice a day (I run it 24/7 for my plants).
Recently, the product stopped to produce warm mist and I contacted their customer service. They responded quick and offered to replace a new for me. They will also give me a prepaid shipping label for me to ship the broken one back to them for their quality improvement.
Overall great experience and highly recommend!