I bought this for obvious reasons; but the fact it’s beautiful is a wonderful bonus.
Unfortunately, my unit was defective. The humidity simply wouldn’t rise more than 35% no matter what the outside humidity level read. I chatted with customer service, and they were very efficient. They did troubleshoot with me, and asked for some pictures and a video of the issue, but were not dismissive, or annoying. They assured me every step of the way that if they couldn’t help me fix the unit, they’d give me a refund.
Ultimately, we couldn’t get it to work properly and I received a refund without issue. I recommend the company. And I’m sure if I had opted to have them send me a new unit out, it would’ve worked. But by that time, I had purchased a unit from a local store so I opted for the refund.